Shipping policy
SHIPPING POLICY
At SPINIX, we work with multiple fulfillment centers and suppliers, both domestic and international. Shipping times may vary depending on the product and warehouse.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Delivery times vary depending on the product.
Each product page includes an estimated delivery timeframe.
Delays may occur due to:
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Weather conditions
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Customs processing
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High demand
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Carrier delays beyond our control
Multiple Shipments
Orders may arrive in separate packages at no additional cost.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Customer location
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Product type
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Shipping method
Incorrect Address
Customers must provide a correct shipping address.
If an order is returned due to:
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Incorrect address
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Incomplete information
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Customer unavailable
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Refused delivery
The customer is responsible for reshipping costs.
Delivered but Not Received
If tracking shows “delivered” but you did not receive your order:
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Check your surroundings
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Ask neighbors
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Contact us
We are not responsible for packages marked as delivered.